Frequently Asked Questions


How does online therapy work?

          Online therapy works much like Skype or Face Time.  Michelle uses a secure platform provided by Breakthrough Behavioral, Inc.  Breakthrough Behavioral is a subsidiary of MD Live, one of the nation's leading providers of telehealth services.  Breakthrough's platform is HIPAA complaint and provides a high level of security and confidentiality of your personal information.

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How do I request an online appointment?

          Use the link on the CONTACT page or click here to be directed to Breakthrough Behavioral's site.  You will be asked to create a user profile; please make note or your username and password for future reference!  You will also be asked to provide payment information, however, you WILL NOT be charged for your first session.  All fees and schedule of payments will be agreed upon by you and Michelle during your initial consultation.

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I am interested in group therapy.  Is this offered online?

          Group therapy is currently only being offered in Asheville, NC.  Currently Breakthrough Behavioral does not have the capacity for multiple video streams in one session; however, Michelle is exploring other options in order to offer group therapy online.  Stay tuned!  For a list of local offerings, please click here or check out the CALENDAR page.

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What's the difference between therapy and life coaching?

          Therapy, also called counseling or psychotherapy, is a long-term process in which a client works with a healthcare professional to diagnose and resolve problematic beliefs, behaviors, relationship issues, feelings and sometimes physical responses. The idea behind therapy is to focus on past traumas and issues to change self-destructive habits, repair and improve relationships and work through painful feelings. In this sense, therapy focuses on the past and on introspection and analysis.

          Life coaching is a process which may be long- or short-term. In life coaching, a client works with a professional in order to clarify goals and identify obstacles to success and problematic behaviors in order to create action plans to achieve desired results. It takes the client’s current starting point as an acceptable neutral ground and is more action-based from that point onward.  In this sense, coaching focuses on the present and is action-oriented.

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I am court-ordered to receive treatment.  Can I get my treatment through New Beginnings?

     Yes!  You will need to sign a release of information for New Beginnings to share information with those involved in your case, and you will need to provide a written copy of your treatment requirements.  Upon completion of treatment, a certificate will be issued for a fee of $30.

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